Terms & Conditions
Please read the following terms and conditions carefully, as by accepting any quotation provided, and therefore hiring Viola Hug, it is deemed that the client has read and agreed to our terms and conditions as outlined below.
While we make every effort to ensure that we accurately represent all the products and services and their potential it should be noted that, as with the nature of coaching, there are no guarantees to the results you will experience.
As with any business, your results may vary, and will be based on your individual capacity, experience, expertise, and level of desire. There are no guarantees concerning the level of happiness and success you may experience. The testimonials and examples used do not guarantee that anyone will achieve the same or similar results. Each individual’s success depends on his or her background, dedication, desire and motivation.
The advice and information offered session with Viola Hug is based exclusively on Viola’s impressions and experiences. She makes no promises regarding the accuracy, relevance and quality of the information and the process used in her work. She is not a medical practitioner. She offers her clients a spiritual, metaphysical and holistic training approach to self-healing and self-empowerment.
It is a condition of working with Viola Hug that you exercise your own personal authority. Your choice to act on any of the information provided in the session is solely your responsibility. By choosing to enroll in any of Viola Hug’s offerings, you confirm your understanding that Viola Hug does not claim to heal or treat your physical, mental or psychological conditions. She simply offers education, nutritional suggestions, physical modalities, health and spiritual guidance to empower people to experience and access their optimal selves.
An invoice will be issued to the client on the agreed upon contracted basis by Viola Hug. All invoices are payable within 7 calendar days of date of issue, unless otherwise agreed. Week 1 of services will begin the week after the Client pays the first Invoice from Viola Hug, unless otherwise agreed upon. The client is responsible for all debt collection fees, legal fees, and court fees that may be incurred as a result of the client’s failure to pay invoices within 7 calendar days of date of issue.
One-off coaching sessions are strictly non-refundable. If you choose to cancel your appointment prior to the scheduled call, a 50% refund will be offered, unless otherwise agreed upon.
In the case you enter into a program, course, or coaching commitment with Viola, the is strictly no refund. If you go on a payment plan, payments must be completed even if you choose not to finish the course or commitment, unless otherwise agreed upon.
All courses, masterclasses, and other miscellaneous digital content is purchased with the understanding that you (the Client) are receiving no personal coaching from Viola Hug. No refunds will be given for this type of content unless otherwise explicitly specified.
In contracts where in the Client is allocated time with Viola Hug for one-on-one meetings, the Client is required to give at least 24-hours notice for re-scheduling, or the meeting is forfeited for that particular week. This stipulation is subject to the judgment of Viola Hug and exceptions may be made in the event of an emergency at the discretion of Viola Hug.
For one-on-one clients: If you’re just not feeling like things are working out between us, please let me know WITHIN SEVEN (7) DAYS of our first session, and you will receive a full refund – minus the non-refundable deposit ($555 USD) & fee for services already rendered. You are welcome to keep any assets you’ve received during our time working together so far as my parting gift to you; no hard feelings!
In the event that the Client wants to terminate a coaching contract with Viola Hug, all future scheduled coaching sessions are canceled immediately, and the Client will have access revoked to any exclusive materials provided by Viola Hug. Refunds will not be issued unless specifically stated prior to purchase on the service product’s sales page.
As a Client, you understand that you should never use information provided by Viola Hug in any way that contradicts, conflicts, or opposes a course of treatment or plan of action recommended by a primary professional provider such as your licensed medical doctor, lawyer or financial adviser.
The information that you provide as a Client is confidential and will not be disclosed to any third party at any stage, unless required by law. Viola Hug and the Client both acknowledge that during business dealings they may receive certain confidential information and materials of the other party. Each party, including its agents and employees, agrees to hold and maintain in strict confidence all confidential Information, shall not disclose confidential Information to any third party (unless included in the contract as a subconsultant), and shall not use any confidential Information except as may be necessary to perform its obligations under the Quotation, and as may be required by a court or governmental authority. Confidential Information does not include any information that is in the public domain or becomes publicly known through no fault of the receiving party, or is otherwise properly received from a third party without an obligation of confidentiality.